By placing a pre-order with Omniscent, you agree to the following terms. Please review carefully before completing your purchase.

 

1. What is a Pre-Order?

When you place a pre-order, you are purchasing a product that is currently out of stock or not yet in inventory. This allows you to reserve the item before it officially becomes available.

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2. Shipping Timeline

• Pre-orders typically ship within 2–3 weeks from the date of purchase.

• Delivery timelines may vary due to supplier schedules, customs clearance, or courier delays.

• You will receive a shipping confirmation once your order has been dispatched.

 

3. Payment

• Full payment is required at the time of placing your pre-order.

• This secures your reservation and ensures allocation once the product becomes available.

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4. Shipping & Fulfillment

• If your order includes both pre-order and in-stock items, we may ship everything together once the pre-order item is available, unless otherwise requested.

• If you’d like the in-stock items shipped separately, additional shipping fees may apply.

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5. Cancellations & Refunds

• You may cancel your pre-order and request a full refund anytime before the item is shipped.

• Once your pre-order has been shipped, it becomes non-refundable and final sale, unless the item arrives damaged (see below).

• To request cancellation, contact us at info@shopomniscent.com with your order number.

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6. Damaged Items

• If your pre-order arrives damaged, please notify us within 48 hours of delivery with photo evidence.

• We will issue a refund or send a replacement at no additional cost.

 

7. Complimentary Items

• Any free items or perfumes included with pre-orders are complimentary and pre-selected by Omniscent.

• These cannot be exchanged or refunded.

 

8. Modifications

• Once a pre-order is placed, changes to scent selection, product type, or quantity are not allowed.

• Please review your order details carefully before confirming.

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9. Communication

• You will be notified by email regarding any delays, updates, or shipping confirmations related to your pre-order.

• For assistance, contact us at info@shopomniscent.com