At Omniscent, we take great care in preparing your orders. Please review our return and refund terms below to understand what qualifies for returns, exchanges, or replacements.

 

 

1. Rebottled Perfumes (2ml & 8ml)

• Returns and exchanges are not accepted for rebottled perfumes due to hygiene and customization standards.

• However, if your rebottled perfume arrives damaged, we will gladly offer a replacement or refund.

• Please contact us within 7days of delivery and include photo evidence of the damage.

 

 

2. Full-Size Bottles

Eligibility

Only sealed and unopened full-size bottles are eligible for return or exchange.

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Time Frame

Return requests must be made within 7 days of receiving your order.

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Return Process

Contact us at infoo@shopomniscent.com with your order number and proof of purchase to initiate a return.

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Shipping Fees

 

• Return shipping is the responsibility of the customer.

• For exchanges, customers will also shoulder the shipping cost for the new item.

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Damaged Products

• If a full-size bottle arrives damaged, email us within 48 hours of delivery with photo evidence.

• We will offer a refund or replacement and cover all related shipping costs.

 

 

Refunds

• Refunds will be processed to your original payment method after inspection and approval of the returned item.

• Please allow 5–7 business days for the refund to reflect.

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3. Gift Cards

 

• All gift card purchases are final.

• No returns, refunds, or exchanges will be issued for gift cards.

 

 

Questions?

Our customer service team is happy to help. Reach us at info@shopomniscent.com