You can cancel only before your order ships. Once your order is marked fulfilled or in transit, we can no longer cancel or modify it. To request a cancellation, simply log in to your account and go to "My Orders" or send us a message on our chatbox.

If you checked out as a guest, simply refer to the order confirmation email you received – it includes your order number and tracking link.

If you sign up and created an account, simply log in and go to "My Orders" to view your order history, payment status, and tracking details.

All sales are final and non-exchangeable, in compliance with the Consumer Act of the Philippines (RA 7394).

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Since perfumes are hygiene-sensitive and individually rebottled, we do not accept returns or exchanges due to change of mind or scent preference. ​

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Learn more about our Refund and Replacement Policy

We're sorry this happened! If your order arrives damaged, incomplete or incorrect, we'll gladly send a free replacement. Please contact us within 48 hours of delivery and include:

-Your order number

-Photos or a short video of the item and packaging.

Learn more about our Refund and Replacement policy

If your package is lost or mishandled by the courier, don't worry – we'll coordinate directly with them. Once confirmed lost, we can either:

-Resend your order or,

-Issue a full refund

Refunds are processed only for valid cases under RA 7394, such as:

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-Defective or incorrect items with no available replacement.

-Lost shipments confirmed by the courier.

-Out-of-stock items you've already paid for.

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Approved refunds are processed to your original payment method within 7-10 business days.

Unfortunately, no. Perfumes are personal-use and hygiene-sensitive products, so we can't accept exchanges once they leave our facility.