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Refund & Replacement I received a damaged package We try our best to make sure our perfumes are packaged properly and securely. In the event that you received a damaged perfume, just reach out to our customer service team and we will replace your order. ​ Learn more about our Refund and Replacement Policy I didn't receive my order, can I get a replacement? We make sure every orders are delivered and on time. We ask for our couriers to send a photo as proof of delivery. In the event your order is missing and we can't provide proof of delivery, we will gladly help you with a replacement or refund. Learn more about our Refund and Replacement policy I just ordered and I change my mind, I want a different perfume. We get it, sometimes it can be difficult to choose among what perfume to try next. You can change your perfume selection as long as we haven't delivered your order given that the fragrance that you want is still available. Your delivery date might change if your request is sent a day or on the day of our scheduled delivery. You can notify us through our messaging platforms (social media, website chat and email). Please note that we won't be able to update the order details on your "My fragrances history". ← Back to help center

My Account Can I change my email address or other information on my account? You can edit any information on your account except your log in email address. To edit just go to "My account" and edit the information you want to edit and press update. How can I see my order history? On your account you can go to "My fragrances" and you can see your order history and status of your order. Where can I update my address? If you want to change your shipping address you can do so by contacting us through our website chat or through email. ← Back to help center

Refund Policy Returns We have a no-return policy. All sales are final. ​ Refund We offer refund for lost, missing and damaged items. We have a 15-day refund policy, which means you have 15 days after you receive your order or your expected delivery date to request a refund. To start a refund request you can contact us here. We will notify you once we’ve received your refund request. We will then conduct an investigation and we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. ​ If more than 30 business days have passed since we’ve approved your refund, and you still have not received it please contact us . ​ Damages & Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. ​ Replacement For damaged products, wrong, lost or missing items we can replace the item for no extra charge and free shipping. To start a replacement request, you can contact us . Unfortunately, we cannot accept returns on sale items or gift cards.

Best Value Luxe ₱950 ₱ 950 Every month ​ Get 10% off your fist month. Use Code "omniscent10" Valid until canceled Subscribe now 30 day supply of Fragrance Receive 1 (8ml) perfume monthly Choose from ALL of our designer and niche fragrances Free case on your first month Free shipping Nationwide Exclusive offers

Privacy Policy This Privacy Policy describes how shopomniscent.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. ​ Contact After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@shopomniscent.com. Collecting Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. Device information Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: shared with our processor Shopify. Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. Order information Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify. Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. ​ Minors The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion. ​ Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: We use Wix to power our online store. You can read more about how wix uses your Personal Information here: https://www.wix.com/about/privacy. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Behavioural Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/. Retention When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below. Cookies A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use the following cookies to optimize your experience on our Site and to provide our services. ​ The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org . Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above. Do Not Track Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. ​ Complaints As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/] ​ Last updated: March 1, 2023

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